Stephani Luna
Global Logistics

Inside Sales in Global Logistics

Driving disciplined execution, customer visibility, and cross-functional alignment within complex logistics environments.

KPI dashboard mockup
Route / operations visibility mockup
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Problem

Fragmented communication and unclear account ownership led to delayed responses, inconsistent quote transparency, and unnecessary friction for key transportation accounts.

Solution

Centralized commercial accountability by acting as a dedicated point of contact, standardizing pricing communication, and implementing structured follow-up processes aligned with sales and operations.

Results

Increased responsiveness, improved pricing clarity, strengthened customer confidence, and established a scalable framework for consistent account execution.

Commercial Systems & Account Governance

Frameworks developed within an Inside Sales role to strengthen account ownership, pricing transparency, and revenue stability.

Pipeline Governance & Commercial Feedback Framework

Structured follow-up cadence and documented customer feedback loops designed to eliminate stalled opportunities, increase pricing transparency, and improve win/loss visibility.

Pipeline governancePricing transparencyCustomer feedback intelligence
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Account Execution & Revenue Protection Model

Established structured execution controls to strengthen response discipline, protect margin through pricing alignment, and remove cross-functional friction that slowed revenue movement.

Execution discipline Pricing alignment Revenue protection
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Account Ownership & Performance Visibility Infrastructure

Defined account ownership standards, structured review cadence, and dashboard-ready performance tracking to strengthen accountability and provide leadership-level visibility into account health.

Account governance Performance visibility Scalable structure
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About

I specialize in supporting key transportation accounts through structured quoting processes, follow-through, and cross-functional coordination. I contribute to building repeatable workflows that improve pipeline visibility, pricing alignment, and execution consistency across sales and operations.

My work centers on strengthening documentation practices and supporting scalable execution - helping maintain account stability as demand and operational complexities increase.

Contact

Let’s talk Logistics.